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Showing posts from August, 2023

Sold broken product

Husband bought a monitor. Took it home, opened to set up. The screen was cracked once we turned it on. Took it back to the store and the refused refund or exchange. We honestly just want to exchange it for a not broken monitor. They said call Dell. Dell refused refund saying it was Best Buy’s fault. We’ve reported it to the better business bureau and plan to do a charge back because we were sold a broken monitor. Any advice? submitted by /u/bagsonbagson [link] [comments]

Returning Oculus Quest 2?

I purchased a Quest 2 on July 5th and I have Total. However, it says my return date ended 15 days after the purchase date. Does the 60-day return policy not apply to employee purchases or the quest 2? I am just confused. edit: I bought a PS5 and it has a 60-day return policy on our website and so do the games I bought with my discount. I am now super confused because I should be able to return the quest 2 until September 3rd, 2023 submitted by /u/xmidnightcorpsex [link] [comments]

Irritated customers

Any one else sick to absolute death of customers coming into your location & proceeding to royally chew you out because they can no longer call stores directly?! I can't even begin to count, daily each & every day,I am getting chewed out just for that reason. Of course by the time the royally pissed off customer, who has by this time,talked to a crap ton of "help" people"gets to me, the chances of them listening to anything I have to say is slim to none. Most days, I let most of it roll off me but today it really got to me. NO ONE bothered to even remotely do some kind of a survey, customers & employees(even though we all know that as employees our opinion means NOTHING)as to what we/customers think about this&upper management wonders daily why the NPS is in the crapper, why morale is right there beside NPS🤦‍♀️🤦‍♀️🤦‍♀️🤦‍♀️🤦‍♀️ Thanks alot Corie, your invite, compassion & empathy have been so helpful 🤬 Thanks for letting me vent. submitt...

3rd party installer.

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I'm a former 3rd Party installer from CRST aka Installs Inc. I was just cut loose after over 10 years working as an installer for Best Buy stores. You salesman keep promising fairy dust to your customers. Given them false expectations when we go on site to hang a TV. You left a nasty report from the Williston, VT claiming that I did a crap job. You guys are a bunch of clowns. I sure hope Best Buy goes under. submitted by /u/No_Attention_2939 [link] [comments]

Security Fail

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If it’s gotta come to this… Just let them have it. submitted by /u/CosMemedoza [link] [comments]

Replacement question

Hello, I ordered a gaming chair and when it was delivered, it was broken. We contacted best buy and they sent a new one immediately, and they gave us a tracking number for UPS to come pick up the broken one. After a month, they still haven't picked up the broken one. I called and they said that it is "delayed" but it's been a month now and UPS nor BestBuy have tried to contact at all. Am I really stuck holding this box? Are there any stipulations on how long they have before I can just throw it away? Thank you! submitted by /u/Great-Aioli-7010 [link] [comments]

How Best Buy is winning the war against retail theft

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Are you saying Reddit isn’t reality? submitted by /u/Salt_Restaurant_7820 [link] [comments]

ROG ALLY

So I ordered one, and received three instead of one today. Should I do anything? submitted by /u/Carlosyoooo [link] [comments]

True or false. BestBuy does not stock laptop batteries.

Had an appointment with GeekSquad today to get our laptop battery replaced. It’s an HP Envy and was purchased at this same store. Upon arrival I was told that I was supposed to purchase a battery and bring it to them to install and that BestBuy doesn’t carry batteries. submitted by /u/Racer187 [link] [comments]

Best Buy has the iCue Link AIO listed way over the normal price.

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Pretty messed up of Best Buy to go that route when Corsair clearly shows it at $249.99. submitted by /u/ulaughingrightmeow [link] [comments]

Credit Card

I had a purchase on my credit card I was financing for 18 months. I went to pay the monthly payment and the balance is now $0. I owed 1,600 still and it just disappeared. Has this happened to anyone before? submitted by /u/masptt5858 [link] [comments]

I turn 16 soon and was wondering on what I should do to get hired

I love technology and when I turn 16 I want to be able to work at Best Buy because I know love tech so much. I’ve taken multiple computer science classes and built a couple of computers, But to the point im trying to make, how would I go about getting hired and making myself look like a good candidate to work there? submitted by /u/Dlm_Rav3 [link] [comments]

Resignation

So I'm leaving Best buy and I just want to know if there's an employee resource where I can see the specifications as far as the whole non-compete thing. I just don't want to get let go immediately for going to another business that could be seen as a competitor. Because I've heard mixed things. I got told by my ASM that the place I'm going to is one and would result in immediate termination, but an employee recently left for that same company and openly talked about it. So I'm a little confused. I don't want to lie, but I also still want my current job until I'm ready to switch over. And even if I am honest, I'm not going to mention where I'm going in writing. submitted by /u/SlayerBuffy1 [link] [comments]

Florida Store Closures

Anyone know if any of the stores in central Florida like Gainesville, Ocala or lady lake have announced closures for Wendsday as of yet? submitted by /u/Advanced-Egg-3267 [link] [comments]

Is a Greek Squad warranty transferable?

My cousin, who recently bought a gaming laptop on 08/11/2023 that is still under Greek Squad warranty (2 years) wants to gift me his laptop for my birthday&graduation. He will provide all the available receipts. Can he transfer his 2 years Greek Squad warranty to me? Edit: I meant to say Geek submitted by /u/WillTran112000 [link] [comments]

Anyone from the Canadian branch know what the strict minimum of hours is for a part timer?

I want to reduce my hours to take a second job in my actual field of work, but still keep the job for discounts and social life (I appreciate my coworkers) What’s the least amount I could do? 10h? Less? More? submitted by /u/MoonSt0n3_Gabrielle [link] [comments]

Employee T-Mobile Discount

Any one getting the employee lines discount : Has anyone gotten news of when that will stop ??? Hate to loose my 2 lines for $30.00 plan !! submitted by /u/Interesting-8404 [link] [comments]

Google Has Incorrect Price.

Looks like since last night, (from my expirience) the listed prices at the top of the Google Search page are showing the price for the ZIP installments, not the actual price. When they click it, it brings them to the actual product page, as expected, but the price is obviously WAY higher than Google initially showed. If one were to s roll down to the actual listing on Google, it shows the correct price, but they often don't do that, when it's right there at the top with Amazon and other retailers. I've had mobile users and computer users complain about it, but there isn't much I can do... So far, I've seen the Fitbit line and a few other wearables do this, along with some other tech, though Corie only knows how any others are being affected by this. submitted by /u/JustAnotherOddBoi [link] [comments]

Would anyone have advice on what to do with a slightly broken / cracked 65” tv?

For context, I purchased a 65” tv in November but my son cracked the screen with a golf club. Not only does it make me mad to buy another TV when this one has less than one year and 90% of the screen is still in good shape, but also the pollution aspect of just throwing this away. Are there any good alternatives that I can pursue? Is it fixable(I read online that it may end up costing more than a new tv)? Can I donate or sell for parts? Thanks 🙏 submitted by /u/fg_______ [link] [comments]

Recycling question

Does anyone know if Best Buy will recycle used glucose monitors? Not the associated supplies, but the monitor itself? submitted by /u/EducationValuable828 [link] [comments]

Best Buy radio station?

What’s everyone’s thoughts on the BBY radio station that plays throughout the day? Sometimes we have some good songs that play but most of the time it’s cringy music! submitted by /u/RegretLongjumping134 [link] [comments]

Terminated but rehired

So I was terminated a month ago due to an altercation with a customer. I wasn’t directly involved but my name was among the people mentioned therefore HR deemed it enough for me to be fired as well. When I called HR this past Friday I had asked about the capability of being rehired or if i should give up on building my career here. HR rep told me to reapply that there wasn’t anything saying I couldn’t be rehired. Has anyone heard of this before? submitted by /u/DwKLinkEscuridao [link] [comments]

does anyone know the part numbers for the warehouse floor stickers? (all that are available, pictures as examples)

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submitted by /u/Accomplished-Piece81 [link] [comments]

Let's say hypothetically...

I want to play the mortal Kombat arcade cabinet in the store. And let's say (hypothetically) I go there only to play it for like 30 mins - 1 hour, would I have any form of consequences? submitted by /u/imaYOG [link] [comments]

As Iove to virtual sales, behold one of my favourite func checks I ever made

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submitted by /u/Special_Instance_790 [link] [comments]

internal job application?

i recently moved an hour away from home to go to college and while i was still at my old store i put in an internal application for the store near my campus. i heard nothing back so on one of my last days at the old store i emailed a few of the leaders (first time ever using my best buy email in two years lmao) at the new store introducing myself and just letting them know i’m available for an interview literally whenever. no response. my old store terminated me like immediately so i decide to submit another application through the normal job portal. again i hear nothing back. i move in to my new place and decide to go into the store and talk to the asm. he seems nice but then tells me he doesn’t look at the applications himself he has a recruiter who does it but he’ll be sure to pass my application on to the recruiter. he said he has over 100 applicants and it’s a lot to sort through. this was two weeks ago still no response to this day. i’ve never heard of any store having a recruit...

Price match? Price honor?

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So I am shopping for some birthday gifts for the wife and she specifically asked for small kitchen appliances since we moved recently. On google it shows price drop for several items however the store would not honor the prices? submitted by /u/Eastern_Park2871 [link] [comments]

Help with e-gift card

I recently purchased Madden 24 and with it received a free $15 e-gift card. Today I tried preordering Starfield planning to use such card, but it is saying that the PIN is wrong, and I know it isn't seeing as I have checked it multiple times. Was just wondering if anyone's else has had this problem and could possibly be help me out? submitted by /u/Lewie182 [link] [comments]

Who's got the part number for those blue appliance/home theater folders?

Trying to order them but can't find it anywhere. submitted by /u/TheFlyMustDie [link] [comments]

Best Buy Protection Plan

Just purchased an item that I've received but forgot to add protection plan can I do it online? Or does it have to be in person, asking because the nearest best buy is an hour away and I'm not mobile currently. submitted by /u/Neither_Yam1313 [link] [comments]

What’s the most in rewards you’ve seen a customer have?

I had a customer the other day and they had $845 in rewards 😵‍💫 submitted by /u/jordan23lbrn [link] [comments]

FY24 Q2 Earnings on 8/29/23

https://www.google.com/amp/s/finance.yahoo.com/amphtml/news/analysts-estimate-best-buy-bby-212856385.html Most analysts are forecasting miss on top and bottom level for Q2. Majority of retail sectors showed weakness on recent earnings as well. Based on Powell's speech today, Fed thinks inflation is still too high and plans to keep interest high, if not higher down the road. This will likely cause demand to go down further. I'm not sure how Q2 results will look, but this will be crucial juncture for Best Buy to make wise decisions on navigating through the fickle environment. submitted by /u/LemonRomeo [link] [comments]

Shift Lead

I have heard different things about Shift Lead pay. Does anybody have any information as far as what it's based off of? Does part-time or full time matter? What you currently make? Etc... any info you guys have would be helpful submitted by /u/Deep_Conflict2288 [link] [comments]

Online order was marked "undeliverable" an hour after the tracking number was created, what's the refund timeline?

Ordered a laptop with overnight shipping on the 21st. UPS marked it as "undeliverable" an hour after the tracking number was created (in Texas) it and "sent it back to the sender" to Kentucky. Called in, was told they'd try re-mailing it. Chatted in, told me they'd process the "return" and provide a refund. My order status says, " UPS is returning your package to us because they were unable to deliver it. We'll begin processing your refund as soon as we receive the return". I'm not sure why I need to wait to get my $2,500 back as it never entered my state and no delivery attempt was made. I've since filed a chargeback with my bank. I'm bummed out as now I can't trust Best Buy. Is there any executive or higher level support I can reach out to? submitted by /u/Stunning_Fee3600 [link] [comments]

Contacting support for Best Buy Canada.

Hey. So I'm trying to contact Best Buy Canada customer support through email that isn't just a customer support chat. The reason is mostly to get information which so far the chat options haven't been able to provide, I preordered the Starfield CE which releases on Sept. 1st; knowing Best Buy Canada as I do, as a former employee and as a customer in a small town on the border with no other options, I know it's not arriving on the 1st. But I'd like at least to know when it's expected to ship and whether or not I should at all expect to actually be able to play the game in the five day early access period. Bit of a rant here, but every other outlet ships a game before release to try and deliver the game as close to if not on release day as possible. When I spoke with the chat, the rep kept telling me the product hasn't yet released and then informed me it's out of stock; both aspects seemingly ignoring the question and blowing straight past it. I realize...

Best Buy's Delivery Service Has Gone Bad

They used to ship quickly and directly from the closest store within days. Now it takes almost 2 weeks to deliver from across the country even though the product is available locally. They also got my address wrong, and I had to jump through hoops to get it fixed even though it should be their responsibility. Packaging is also missing the usual air bags. While the product wasn't damaged, it feels like you're getting an old product dug up from one of their trash piles. submitted by /u/downspiral1 [link] [comments]

Return CC purchase for GC?

I made a purchase with a credit card a few days ago and I still have the receipt. I was trying to figure out if I can return the item and just get a gift card instead of going back on my credit card. TIA. submitted by /u/MisterGoodkat83 [link] [comments]

Steel books

So I went ahead and preorder the 4k steel books of Megan, Spider-Man across the spider verse, Friday the 13th, and blue beetle but I was just wondering if I can get them for store pickup. Bestbuy said shipping only and it’s now grey when I try to change to store pickup can I change it closer to release day which would help me worry less because I trust bestbuy to handle it better than the mailman. Thank you submitted by /u/Traditional-Pie8744 [link] [comments]

Dear Best Buy

Hello r/BestBuy , I pre-ordered Starfield Constellation Edition for in-store pickup at the store in Valdosta, GA (2180 I think). That edition of the game allows me to play the game starting at 8 PM on the 31st. However the store is telling me I can't pick it up until the 1st. Is this really how it works? Wish I would have known that prior to preordering thru you guys. submitted by /u/zero8two3 [link] [comments]

Be careful with trade ins at BEST BUY

I bought a new laptop and filed a trade in on my macbook. I sent in my laptop and a few days later I got an email from Best Buy. They pretty much told me the laptop won’t turn on and work. There was nooo way it was broken. THANKFULLY, I got back my macbook today and it functions perfectly fine! IF YOU ARE GOING TO DO A TRADE IN WITH BEST BUY. Go in store and have a worker verify everything works before packaging and sending it off. I didn’t and prepackaged it, so if my laptop was actually broken i would’ve been sh*# out of luck. Best Buy got out of entirely scamming me, but they are also entirely incompetent. HOW DO YOU WORK WITH COMPUTERS AND CANT TURN ON A MACBOOK!!??? submitted by /u/Holiday_Ad_3141 [link] [comments]

Virtual Interview Problem

I applied for a Sales Advisor job and immediately got an invite for a Virtual Interview. Weird. Not used to that but I was optimistic. I tried setting it up on my PC and for some reason it didn't let me? Weird. Then I tried it on my Phone. Worked there, but then when I got to the interview question #1... I got completely nervous and froze up. I clicked pause and it saved the video. While it was mid save, I closed the tab and then the app. My question is, does it submit the interview even though I didn't finish it? submitted by /u/Z3Spy [link] [comments]

Preorder question.

Just changed the payment method on my preorder as the former card is no longer useable. Preorder is stated to ship by September 1st . Question 1: Is there a guaranteed time that is known that best buy will charge the card for the order before shipping? Saw on a very old reddit post about it being around 5 days but not sure. Question 2: Why dont more companies offer the option to charge the full amount online instead of this pre-authorization hold stuff? I understand the authorization is likely to keep credit card companies happy but I've done a preorder with Square Enix for the final fantasy 16 Collectors and they had the option to charge the card in full ahead of time over waiting. submitted by /u/Hookshark [link] [comments]

Whole unit repair

So I sent my phone in Sunday morning to get fixed how long does it usually take to do a whole unit repair? submitted by /u/PlayfulCurrency7432 [link] [comments]

Anyone else’s BestBuy really wasteful with material?

Mine doesn’t buy replacement blades for exacto knives, they just buy the whole thing again and throw the old one out… ridiculous.. submitted by /u/MoonSt0n3_Gabrielle [link] [comments]

Petition to get rid of the remarkable tablet displays!

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We had some customer come last minute in the store, we thought he was going to steal but we checked and found this any idea?? submitted by /u/TheLemonHead [link] [comments]

How do I use my 1-yr of grandfathered TotalTech free installation benefits; my plan renewed in early June before the changeover.

Based on this (below), I am still eligible. How do I use it? Do I have to go into a store and talk with a human? Or can I just order a bunch of appliances from the app and will get taken care of? I had a “dedicated” sales consultant before who I could just email to buy cool shit, but they got rid of that too. “The included member benefits changed on June 27, 2023; however, former Best Buy Totaltech members will continue to receive the previous membership benefits until their renewal date that occurs after July 26, 2023. After the renewal, the previously included member benefits will change to the new set of included member benefits.” submitted by /u/mnpc [link] [comments]

Well being ambassador

I left the company for a bit and came back to this being a thing that didn’t exist when I left. What is the synopsis on it and how do I find literature and resources on this? Sop and resources has nothing related to it (tho I searched wellness ambassador because I had the name wrong but I was told nothing pops up regardless) submitted by /u/Jazzlike-Piano-7281 [link] [comments]

Aging Exception Research form…

…How does one access this in Workstation? submitted by /u/ninjacory7 [link] [comments]

Ordered pickup before store opening - will it be ready if I show up right when it opens?

submitted by /u/noxnoctum [link] [comments]

Best Buy Delayed Order

I ordered a refurbished MacBook Air off of Best Buy 08/13 and i paid for fast shipping which would allow me to receive it by 8/16 and my order ended up being delayed which moved the receive date to 8/17 and I still have not received it. I’ve been talking with Best Buy chat every couple of days to try to get some sort of update and so far they have given me two case id reference numbers from two different chat support employees along with a “our warehouse team is making their best to outsource an available one for you, we’re sending this case to higher management”. Has anyone experienced this bc I can’t seem to find anyone who has gotten case id reference numbers for a delayed order… submitted by /u/SignificantPlant483 [link] [comments]

How is it working as a Warehouse Associate

Greetings I have applied to the warehouse associate position for my local store. How are the physicals demands of this job? I used to work at Home Depot dealing with a truck in receiving and had to lift a lot of heavy objects constantly is Best Buy the same? Also other than the typical manager and coworker drama what else can I expect with this position ? Thanks submitted by /u/PatientArmadillo4169 [link] [comments]

Getting TV delivered tomorrow, do delivery people notify you or do they just show up?

Do delivery guys text you once they are done with a delivery and are headed your way? I'm wondering how much advanced notice I'll get. Order status show a wide range of 7am-7pm delivery. UPDATE: I got a text just now which shows delivery window of 1-5pm tomorrow so at least it's narrowed down from all day. submitted by /u/ninerjoe [link] [comments]

Best Buy has older model router only

I am looking to buy a new router. One router that is reviewed favorably is the TP-Link AX3000 AX55. I don't know why TP-Link is so stupid with their naming. Anyway, you can tell from the photos that the AX3000 that Best Buy has on their website is the AX3000 AX50 that is on TP-Link's website. Amazon already is selling the newer model. Any reason why this is? submitted by /u/atexit8 [link] [comments]

Order getting cancelled multiple times

I'm trying to place an order from Best Buy, this is the first time I've ever bought from them online and don't have an account, and three times I've gotten it canceled within a day with no notification email until three days later. The email says it is due to a security verification issue. What could the issue possibly be? And how can I get around it? submitted by /u/SeaShare3992 [link] [comments]

Help! Issue with display model tv purchase!

Hey everyone! My partner and I purchased an open box 77” LG C2 OLED from Best Buy which we realize was probably a display model as it has over 5,000 hours. We don’t see any burn in which is good. I’m super nervous it’s not going to last or start having issues, but my partner said these TV’s can last up to 100,000 hours. Ok - now to my issue. When we visited the store, we found the TV on their open box rack. It didn’t come with any of the accessories and didn’t have a price tag. We asked the Best Buy rep to get us a price, and she told us it was $1,080.99 which we thought was a steal for a 77” C2. We also purchased the Best Buy total membership for $179.99 bring our total to around $1,365. I upload all of my receipts and warranty info to my OneDrive and I noticed that what she charged us for was a 65” B2! Now I’m concerned we’d have issues in the event we have to do a warranty claim. Any advice? Thanks in advance! submitted by /u/Lucky_Cycle1081 [link] [comments]

Kids Playing *those* Noises on Store Speakers

So yesterday we had a group of about five teenagers, probably 14-16 come in just to cause trouble, as you’d expect from a group of kids coming in at that age. They immediately head to the back of the store, connect to the Bluetooth speaker displays, and start blaring LOUD 18+ content, if you catch my drift. I am but a mere Prduct Flow Specialist, so I didn’t think it was anything for me to address, but store leaders also didn’t seem to know how to address it — obviously you kick them out on the spot, but nobody did. They eventually got bored and left. They blared those noises on at least three different times, and each could be heard across the store since it’s a smaller building in my area. I guess my point in posting this is to ask, how would you handle something like this? Bluntly tell them to GTFO, or something else? Has anyone else experienced this and how did it turn out? I was actually kinda annoyed that leaders kinda just let them steamroll through the store, allowing dozens...

Mobile Questions

Hey guys, I’m fairly new to working mobile. I mainly work H.T and Computers but can assist anywhere else besides appliances and activating phones. Well, recently I’ve been trying to watch other people do them to get more comfortable in that department. I’ve been doing some recently with someone nearby in case I need help and sorta am getting comfortable with it. Im fine with unlocked activations for majority of parts. Of course, anytime I can create more pathways for more revenue and memberships I’ll take. But do you guys have any easy tips for me? Do you guys always memorize the deals that are going on? Are there basic things I’d should know about the different carriers? Anything helps! Thanks in advanced. submitted by /u/TheManNamedPolaris [link] [comments]

Any good Labor Day sales this year?

I’m looking to buy a LG OLED. submitted by /u/gapipkin [link] [comments]

Screen protector install on IPad

Does best buy offer a screen protector install service for iPads? Just want to be able to have it installed properly? Any help is greatly appreciated submitted by /u/RoboRocket99 [link] [comments]

Even when I don't work here this company finds ways to screw me

Bought a pair of Sony WF-1000 XM4s a whole ago when i worked at BBy. Got the warrantt because I workout a lot and accidents happen. Earbuds stop working, no problem, go swap them out. Best Buy doesnt carry the XM4s anymore, only XM5s. I would have had to pay 140 to get the new one or go down and get store credit at a company i really had no intention of ever giving my money to again. Fuck you Corrie, you rat bitch. submitted by /u/Macinator2000 [link] [comments]

Open box items

I ordered a computer monitor for delivery and got it yesterday. I did not select an open box item because I would have had to pick it up and I don’t have a car. I noticed that the item was clearly an open box because it had been closed with inspected by Best Buy” tape. I didn’t care that much, but when I opened it, it was missing several pieces. Literally all it had was the monitor and stand. It was supposed to come with cords and manual. It didn’t have anything saying it was missing pieces. I called CS and they were AMAZING and are sending me a new one and I’ll return the other one. So much easier than I anticipated it being, honestly. I’m just curious about the practice for selling open box items. I imagine people check to make sure it’s working, but wondering about checking for all pieces, etc. I’m not mad because shit happens, just slightly annoyed that I have to wait because I was going to use this for work and school. submitted by /u/AdOwn6086 [link] [comments]

Apply My Best Buy Plus or Total memberships on every transaction without customer consent? Is that an official policy or are my managers pulling a stunt?

I was told by my Experience and General Manager that they expect everyone who runs cashier to automatically add My Best Buy Plus or Total memberships on each and every transaction. Then explain to the customer how they benefit in hopes that they will take the membership. I feel super duper uncomfortable doing this. When it is my belief that we should gain consent prior to ringing it up on the register. Is this legal? Are my managers doing something highly unethical here? I would like some advice before I potentially take this to HR. submitted by /u/Jedi_Knight_721 [link] [comments]

Goofballs at Best Buy

I went into a store to trade in my 12.9 iPad Pro, 5th GEN, for another product for which they do except trade-ins. I was not offered what I thought I would be offered, so I declined. I mentioned that I also have a 12.9 iPad Pro, 6th GEN then asked what the trade-in would be for that device. The answer? "It's not in the computer, so we can't take it as a trade-in." Unbelievable. submitted by /u/different-angle [link] [comments]

PSA selling mounting skus

Rant: Installer here(10years), I just wanted to see if its just my local stores. But my god, after trainings, talking to leaders, and straight up adding shrink to stores. Why is it so hard to to sell the one add on sku for fireplaces? (even the hubs 100% get it wrong) Even when total tech was a thing, and even now. Just ask, "is it going above a fireplace?" Simple people! And look I was a salesman, I was a manager. I know how it works. And add notes people: where is the tv going? is it going on drywall? what are we hooking up to it? do you want to see the power cord? Those notes save your butts and my butt. So just seeing if other installers are having the same issue or just my local stores. And on the other hand I do not mind answering install questions. ​ submitted by /u/North-Entertainer315 [link] [comments]

Need help!

So I am looking for a prebuilt pc. I am planning to play games, do homework, and surf the web on it. I don’t need anything crazy good I just want a pc that gets the job done and is reliable. I have a limit of 2000. I really don’t know to much about PCs so that’s why i am asking you guys! thank you! submitted by /u/abcdefghijklmnopqr21 [link] [comments]

MW3 not available for pickup?

Was looking to pre order the new MW but wanted to do store pick up and its not available for PlayStation or Xbox only shipping. Is it like this for anyone else? submitted by /u/downtownbattlemt [link] [comments]

Question: GSP warranty on an AC Unit & rewards points refund

I have an AC unit I got about a year ago. It's not working nearly as efficiently as it was last year and it's noticable. I found my receipt and I paid for the unit partially with reward certificates. $50 worth. If I use my Geek squad protection to try and get a replacement (probably a better brand) would I get that certificate value back as well? How would I got about that? I assume I'd get the store credit for what to paid in cash, but I wasn't sure about the rest. submitted by /u/IronSea975 [link] [comments]

T-Mobile

Anyone knows why BestBuy and or T-Mobile have removed their pinball displays?? Are they not going to sell T-Mobile anymore?? I guess that could be the end of our nice employee discount ?? Anyone got info on this ?? submitted by /u/Interesting-8404 [link] [comments]

So long retail

Promoted myself to customer after 4 years and got a job in healthcare. Job security is not a thing with Best Buy. submitted by /u/NerveNumerous [link] [comments]

Customer questions on Reddit

I’m curious to know the variety of how people come to this reddit. Really how much research are you doing before you come here? Is this the first place you’ve visited to ask your question? It’s time you’ve explained yourselves. submitted by /u/SmartHomePro [link] [comments]

Can sales advisor use symphony

Can we use symphony to build a solid basket for a customer to secure sales? Or is it only consultants that can use this software submitted by /u/MaleficentWing4759 [link] [comments]

Should I call about an interview?

I recently applied and did the online video interview on August 12th, and I wanted to ask if I should call? It still says Under Review online. I know at the current job I have, it was recommended you called or went in person to see the manager/store manager about scheduling an interview, which led to me getting that job. I know jobs and hiring processes are different, but I wanted to ask y'all for some advice! Thank you! submitted by /u/Triveom [link] [comments]

Samsung galaxy Z fold/flip $800 trade in credit

Hey all, I just found out about the upgrade deal where you can get $400 off the new Samsung flip/fold, plus up to $800 in the form of a best buy gift card. I unfortunately live on a small island with no best buys within a few hour drive, and I'm curious if it's worth going in to see how much I could get for my Burgundy Galaxy S22 ultra 128gb. But before I do, I was hoping maybe someone could give me an estimate as to what I would receive for my phone, and save me the long drive. I can supply more info, such as IMEI, if it's needed. Thanks in advance! submitted by /u/Euphoriks [link] [comments]

Actually contact Corporate offices not the terrible normal agents

Every time I try to contact corporate offices to resolve an issue (that I was directed to corporate to resolve by employees of a store) I just get thrown into the regular customer service system. Part of my issue has been the sheer incompetence of their customer service reps and outright lies they’ve told me to resolve an issue. What’s the real number? submitted by /u/yell_worldstar [link] [comments]

Free gifts

Hello, I recently purchased a gaming laptop and planning on returning it to buy a different one. This laptop came with three free gifts and sent to my email: 1-month Ultimate Game Pass, Overwatch 2 Invasion Ultimate Bundle, and Norton. I already redeemed the Overwatch 2 code. If I return the laptop, will the Overwatch 2 value got deducted from my refund money? submitted by /u/WillTran112000 [link] [comments]

How to view marketplace return policy on Best Buy Canada

When buying an open box phone on marketplace how do you identify the return policy for the seller. Asking this because the support page tells you to view in the products description for the return policy but when I click view the sellers return policy it sends me down to a link to the support page that initially told me to look in the products description. Do all products of the same type have the same return policy on marketplace and if so what is it and if not how do I view the return policy submitted by /u/asdf_rumba [link] [comments]

Question about retail warehouse position

I have an interview for a retail warehouse flexible part time position. Could I possibly get some pros and cons I’m a college student as well. submitted by /u/trxllrico [link] [comments]

10% off Coupon

Hi, Is there still an active 10% off coupon if you use your BB Credit Card- believe item has to be normal price (cant be on sale for it to work). Many thanks in advance. submitted by /u/Volkswagenn [link] [comments]

What is the ERC?

Had a notice come up earlier about something being declined at ERC. I don't know what that is. submitted by /u/RedEyesBDragon0 [link] [comments]

Store Credit to Cash

I just returned a big purchase that I protected with geek squad and now I have a pretty large store credit card. The item I want is not available at Best Buy anymore, does anyone know how to turn the store credit into cash ? (Edit: Grammar) submitted by /u/Hek08 [link] [comments]

I got this funny email and I though of sharing it with y’all

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submitted by /u/Kisekipie [link] [comments]

Covid?

Just wondering if anyone has any more information on how covid is handled currently? Any info appreciated 🙏 I've been sick (thankfully wasn't scheduled) but I'm still riding a 102~ degree fever with a slew of other symptoms including bad dizziness. Based on how I feel I have an awful suspicion that it's covid. What's also relevant is that I was recently written up for attendence and am a part timer that hasn't accrued any PTO or sick days yet. With the reorganization the GM that was in place when I was hired moved, and now attendence is handled differently. I got the warning that they were cracking down on it, and a handful of shifts later had a really rough morning where I had to deal with some personal stuff and wasn't able to get out the door on time - made it there a minute over the grace period. My manager took me to the office and wrote me up immediately without asking what happened (there was a death in my family so things have been stressful). I ...

Can you buy M365 with rewards carts and a gift card?

I know I have to register a card but can I pay for the initial year with a gift card and rewards coupons combination? submitted by /u/Gol_D_Frieza [link] [comments]

I bought a 5 year warranty for a TV. Where is my proof of it?

I bought a 70$ warranty for a TLC Series 5 TV. How do I get my proof of it or prove that I have it if something ever happens. Does it come online or will they already know? submitted by /u/Gaming-every-day19 [link] [comments]

Yall what is your advice on getting an item that was recycled

Someone recycled a working graphics card (they didnt feel like selling it). It's not much but it's a gtx 1070 and it would be pretty nice to take it home, but my coworker and I aren't sure if I could take it. Any advice lol submitted by /u/tardisgeek [link] [comments]

Anyone else’s coworkers never do the damn cleaning and dusting?

Im just a part time omnichanel, but this pisses me off so much. I’m the only one who ever does the dusting so when I come back from a week long vacation everything is disgusting. Seriously everyone is supposed to do it, this isnt a pig pen :/ The register tables are striped with grime and dirt, computer screens laced with dust and greasy fingerprints, all the space under our registers is grey, the top of the computer display is fuzzy and so on… submitted by /u/MoonSt0n3_Gabrielle [link] [comments]

Blueprint ends 08/22

Remember to do your blueprint and voice your opinion. You might think nothing gets done, but if we don’t make clear what is wrong with our company, nothing will ever get done. In case you don’t know, blueprint is a survey from Best Buy about your job experience. You can find it in your company email. Managers are supposed to let you know about it, but of course some do not. They’re also supposed to give you time to do it while on the clock. submitted by /u/maurigr31 [link] [comments]

Return Rebuy to Get Chase Offer (but Price Increased)

I bought something online over the weekend and it arrived today, and Chase just launched a nice Chase Offer with Best Buy. Can I go to the store and do a return and repurchase ( at the original price ) with a different form of payment? If yes, can I do it with two cards (or buy GCs with the two cards and use the GCs) as the alternate form(s) of payment? submitted by /u/rj123456 [link] [comments]

Demand Planner

This is probably a long shot but... Is anyone here a Demand Planner, or has been one before? What can you tell me about the job, in terms of the hours, day-to-day responsibilities, stress-level, etc? Also curious if it's a more entry-level position (basic requirements on the job req are just 1 year in supply chain) or if it would require more expertise than the job posting is letting on. Im an internal applicant and am interested in applying, but don't want my manager to get that email that I've applied for another position before I'm more sure of the job. Thanks in advance for any wisdom you can share! submitted by /u/Commercial_Edge7187 [link] [comments]

Are the BB credit cards the same in the USA and Canada?

I feel like everyone on this sub says that the BB cards kill credit scores, but it doesn’t seem the case here in Canada. We work with the Fairstone financial group, what is it over in the states? I assume credit scores are different over there as well. A lot of my coworkers actually have applied for it an use it often without any complaints. Same for many customers actually who come by every now and again to purchase with the financing options as well. Also the managers don’t push for us to get people to join it, we don’t get any bonuses and more often then not, it’s actually customers who ask us for the credit financing options we offer! I assume it’s less chill in the states submitted by /u/MoonSt0n3_Gabrielle [link] [comments]

BB credit card is actually good

Let me start by saying it's not good enough to be a primary card, but for sure to have as a secondary. I've recieved 3 promotions this year that stipulate to spend $500 OUTSIDE of best buy, then recieve a $50 gift certificate. Granted they may have caught onto how good this is because the most recent one said I need to spend $1500 lol. Either way, not too hard. I've used the first two to get a $5 copy of Tears of the Kingdom and Jedi Survivor, not sure what to use this next one on..... Anyway, I like the BB credit card, despite your new CEO being a Ferangi. submitted by /u/RogerRogero7 [link] [comments]

Appliance Exchange

Hi there! I purchased a washing machine online & I called to exchange it for a different one. Was transferred twice and finally the 3rd person said she can’t setup an exchange because of the system being down? She could only sell me a new one and then transfer me to someone else to set up separate return? Is this normal or should I just try calling back tomorrow? submitted by /u/mr2329 [link] [comments]

Anyone know when bestbuy re-stocks TV’s?

Was looking at buying a TCL 55Q650G 4K TV from bestbuy Canada, the TV went out of stock July 10th. The online agent said initially 2-4 weeks, then that changed to 1-2 weeks, now they have no information. Need the TV by September 1st and if the one I want isnt in stock by than, I either have to buy the model up, which is $350more and I don’t want to spend that much on a TV. Or buy the model underneath it, which I don’t really want to do. Thanks guys! submitted by /u/BobbertRoss4964 [link] [comments]

Senior Sales Consultant Questions

Hey, I saw a position open for senior sales consultant but had a couple of questions before applying. Maybe someone here who is more familiar with this position can help me out: Is this a 10am - 6pm job? How does scheduling work for this position? Would customers be able to set appointments after 7pm, for example? What happens if you don't have any appointments? Are you allowed to sell at the store? Feel free to tell me more about the position - I will definitely appreciate it! Thanks, these are all the questions I have as of now. I appreciate all the help! submitted by /u/Monegask [link] [comments]

Why can't the website search stores across the US for the product I want??

Why does the website only search product availability one store at a time. Is there a a way to turn off "make this my store" so that way it will search my entire country for the product I need delivered..? submitted by /u/Mindless_Base5784 [link] [comments]

Returning Office 365?

Hey guys, what’s the policy on Office 365 returns? The subscription and the one time payments submitted by /u/RegretLongjumping134 [link] [comments]

Does Best Buy flag serial numbers?

Long story short. I accidentally tried returning the wrong size storage drive to a store. They were pissed. I put the original ones back in to the heatsink but I’m worried I can’t even return them anymore. Should I just go to a different store or is the item SN just flagged forever? Or go back to the same store and apologize for the mistake? submitted by /u/whatdoyouthink20 [link] [comments]

Protection plan changes

I hope it's ok to ask since I'm betting the people here know the answer. If not allowed, delete I guess🤷🏻‍♂️ I'm a Total member for 2 years. Bought a lot of stuff which has protection plans on it "as long as I'm a member (up to 2yrs)" but with the new plans/rules I'm not sure how it works. True or False Protection plans will no longer automatically be a part of Total. For things I've purchased already, I keep protection plans on them up to 2 years as long as I'm a member despite protection plans going away in general. If I buy an item under my current Total plan which was entered into under the old rules, I will still get protection plan automatically and be able to keep protection plan on the item up to 2 years even though my plan will renew under new rules later this year. I hope all that makes sense. Thanks in advance and apologies in advance if I'm not making sense:) submitted by /u/chuckbemyname [link] [comments]...

LG G3 83” ( worth without MLA? ) or Sony X95L ( and save $700 )

room is plenty bright, but we have a controlled brightness living room by using a black out curtain, TV will have a french glass patio door across.. HDTVTest gave the x95L a high praise.. one of the only reviewer that isn’t bias on any brand ( looking at you RTINGS on Samsung scores) my question is, is it worth to splurge $700 more for the G3 considering it doesn’t come with MLA? I’m only considering these two because G2 is out of stock. submitted by /u/jbstfu28 [link] [comments]

My Best Buy Total Membership

Can someone explain what the product protection up to 2 years exactly covers? It’s on every purchase right? Or only the ones that have a protection plan? What happens if the laptop stops working? Would they just fix it? Replace it? Give the money back? And is there any extra charge? submitted by /u/xbritp [link] [comments]

Distribute badge #1

I say we distribute badge #1 now that the customer is no longer #1 in the company’s eyes. The company has destroyed geek squad culture and taken away the geek. When will the line be drawn? submitted by /u/Individual-Rise-5977 [link] [comments]

BestBuy delivery stolen package. Aren’t they supposed to get a signature?

So I’m currently dealing with a stolen package. I got notifications it was delivered with a photo of the package in front of my door. I assumed they would get a signature because it’s a $500 package. When I arrived an hour later after receiving delivered notification my package wasn’t there. I asked my brothers they said they didn’t hear nothing, but then again they were sleeping(I know my fault for even trusting them…) I contacted bestbuy and they told me to contact the roadie delivery service and if it was stolen to file a police report…. What in the heck. Isn’t that there job to find where the heck is my package and why they didn’t get a damn signature??! What can I do? I am so stressed out… will a police report really help? submitted by /u/ButterscotchEast8117 [link] [comments]

Pickup vs. In-store shopping.

Looking to buy a gaming monitor (not sure if that changes anything) I can’t pick it up until the 19th but does that mean it’s out of stock in store as well? Like I couldn’t go in person and buy it? Silly question but just curious. submitted by /u/No-Top-2036 [link] [comments]

Should I reapply

Hi, (16yr old male) here, I was rejected from Best Buy part time job as retail sales associate 2 months ago after decent talview interview. I had a great resume including great volunteer experiences of helping people out, no work experience. Best Buy would've been my 1st ever job. Now, I'm considering reapplying to full time retail sales(cuz part time is gone from the particular Best Buy location I was rejected too), but by law im not allowed to work the typical hours of that position. Should I reapply? I really need employees & managers help. Thank you! submitted by /u/Lazy_Contest_1670 [link] [comments]

'Time to Bud Light Best Buy': Best Buy faces blowback for leadership training program that excludes white applicants

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submitted by /u/YCantWeJustGetAlong_ [link] [comments]

Geek Squad Manager Arrested

https://insidelake.com/2023/08/11/geek-squad-manager-arrested-on-more-than-30-charges-involving-child-pornography/ submitted by /u/RoutineFox5544 [link] [comments]

Best Buy Plus Gives a Discount on Laptop GSP

Hey folks, I rung up a customer for a laptop today and they got a GSP plan, but when the memberships came up on POS the Plus was discounted (like $26 off or so). Tried it with GM on a bunch of other stuff but it only seems to work with laptops. We guess it’s probably because of the back to school sale but we didn’t hear anything about that happening. This happen to anyone else? submitted by /u/Educational_Raise122 [link] [comments]

Separate but equal🤔🤣

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Hey hey hey whites, wait your turn and don't complain... You know your priveledged already 🤣 submitted by /u/Jolly-Ad-9437 [link] [comments]

Best Buy excludes certain races from training program

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​ This is just so disappointing. What about Native Americans? submitted by /u/MegaDonX [link] [comments]

Question for someone who works at Best Buy

Open box items, are they checked to ensure they work? Or is just a returned item and well everything is there let’s just discount it submitted by /u/Accomplished-Hat-932 [link] [comments]

best buy

i havé à question, so i recently sent back my beats studio 3 because they broke and they promised to replace them and send me a new one. they recently contacted me telling me that in 3-5 business days they will be sending me a best buy gift card. i’m confused about the replacement process. do i use to gift card to buy new headphones? or will they just send me new ones plus the gift card? submitted by /u/Unhappy-Flight-2155 [link] [comments]

Pulse Price Check

Is the pulse employee price checker down for everyone? I haven’t been able to access it for a couple months. Just wondering if anyone has a lead on if it’ll be fixed. submitted by /u/efthirdy [link] [comments]

Is this real?

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submitted by /u/JustStoppingBy2020 [link] [comments]

Employee discount on appliances

Hey there, I've been working at best buy for almost 6 months now and have been using my employee discount for small purchases like chargers, drinks, and some trading cards. I recently ran into a problem with my fridge and I'm considering buying a new through Best Buy. Would making a big purchase like this be viewed as a red flag in the system? What exactly is viewed as discount abuse aside from purchasing multiples of the same product? If someone could explain please and thanks. submitted by /u/Tiny_Campaign5002 [link] [comments]

Best Buy Video Interview

Hey, does best buy send rejection emails after the talview video interview? It's been around 2 weeks since I did the interview and I have not gotten any updates. The job application still says under review on brassring. submitted by /u/Top_Shoulder_6580 [link] [comments]

Just completely bashed my terrible GM on the blueprint survey. What happens now?

submitted by /u/genius-anonymous [link] [comments]

Well this isn't racial discrimination at all.

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submitted by /u/madamsquirrel7 [link] [comments]

Bought open box item and replacement plan, new or open box replacement?

Got a ROG Ally open box like a day after release. My SD card slot recently died and I want to take it back in and get a replacement. Will I get a new device even tho I bought an open box? submitted by /u/Walmart_Valet [link] [comments]

Me thinks I'm done with ever shopping at BestBuy again.

My apologies for this little rant. I guess it's really MY fault for just making the initial purchase. TLDR; If you're going to use something a lot make sure to get a quality product and never go with the in store brands. Also, BestBuy managers at the LIC NYC location are extremely rude and smug. ​ Hello Redditors! I hope everyone is having a great day. So on July 28th I purchased an open box 50 inch TCL television for $206 after taxes. Working as a part time concierge in NYC doesn't give me much spending money so $206 does matter for an average joe like myself. The television was working fine up until about 3 days ago when a red line appeared running down the left side of the screen. Maybe about 2 inches away from the border. It was very noticeable. I checked on my BestBuy account and the tv is still available for return by August 11th, 8/11/23. As I began to take the tv down from the wall mount the screen literally got pushed in and cracked just by my gripping it on ...

Best Buy legit out there telling student to slack off and play games instead. 😂

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submitted by /u/GiftFantastic10 [link] [comments]

Order shipped but still taking 3 weeks?

Hello, I ordered a TV two weeks ago and it says it was shipping but it’s going to take 3 more weeks? I tried contacting customer service for help but they were nothing but useless. Is there anyway I can speed this up somehow? I ordered it for delivery because I couldn’t seem to switch it on the website. Would trying to change it to pick up in store make it faster ? Cheers! submitted by /u/Brankin9 [link] [comments]

Membership Plans??

What’s the deal with these bullcrap membership plans that USED to be reward tiers for spending money…. Seriously take away benefits from loyal shoppers to charge a membership?? 100% spent my last dollar at Best Buy today. submitted by /u/acidranger [link] [comments]

Can’t find Geek Squad Protection Account to Cancel

Hi All I went to cancel my Geek Squad Protection plan today but both the online chat and phone team say there isn’t any subscriptions on my profile. On my Visa statement there is a charge taken on the 19th every month from AGI*BESTBUY.CA/BILLING but the Best Buy team is adamant they don’t have record. I got the plan when I got my phone in June of 2021 and I have the original plan email sent to me but no receipts afterwards. Any tips on how to get them to find it and cancel my plan? The phone supervisor’s suggestion is to call my bank and cancel but won’t that impact my credit if I stop payment without cancelling the service? Thanks submitted by /u/TanookiMayo [link] [comments]

I got a video interview

I cant find anything about best buy video interviews online so I have some questions. Any tips? What are the questions? How many questions? Can I re-record my response? Anything you can tell me will be a bug help submitted by /u/asdf614 [link] [comments]

Tv help

Lemme start off by saying I am an employee. But for the life of me I can't make up my mind on purchasing a c3 or a a90k. Brighter panel or beast processor. It's gonna be used as mostly a gaming monitor but I know for the occasional movie watching the sony is gonna be a beast. Please help me decide submitted by /u/Educational-Walk1172 [link] [comments]